Verification Email Not Received
If you signed up for Simply Send but never received your account verification email, follow the steps below. If the issue persists, our support team can manually verify your account for you.
Step 1 — Check the Basics
Before contacting support, please work through the checklist below. Most delivery issues can be resolved without manual intervention.
Check Spam / Junk
Search your spam or junk folder for an email from [email protected]. If you find it there, mark it as "Not Spam" so future emails land in your inbox.
Wait a Moment
Email delivery usually arrives within few seconds to a minute depending on your email provider, network conditions, location, etc.
Check Your Email Address
Double-check that you signed up with the correct email address and that it does not have any typos. If unsure, try signing up again with the correct address.
Step 2 — Corporate or Strict Email Filters
Some corporate and enterprise mail environments use aggressive filtering or quarantine policies that silently drop transactional emails. If you are on a work email:
- Ask your IT administrator to whitelist the following domains:
Domain Use simplyinventlabs.comCompany domain — used for general support communications. simplyinventlabs.zohodesk.comSupport portal — solely used for customer support tickets and replies. simplysend.emailService domain — all Simply Send product notifications are sent from here. simplysend.devService domain — all Simply Send product notifications are sent from here. - Check any quarantine or safe-sender portals provided by your organisation.
- Try signing up with a personal email address to confirm you can receive emails first.
Step 3 — Request Manual Verification
If you have completed all the steps above and still cannot receive the verification email, our support team can manually verify your account. Please use the button below to send us a pre-filled email — it will open your default mail client with all the information we need already filled in.
Email Support for Manual Verification
Clicking the button below will open a pre-filled email to [email protected]. Please fill in your name, sign-up email address, and any other details before sending.
Important: Please send this email from the same email address you used to sign up for Simply Send. This helps us quickly locate and verify your account.
Need Urgent Help? Call or Text Us
If you need immediate action on your account verification, you can call or send a text message to our support line and we will prioritise your request.
Phone support is available Monday – Friday, 9:00 AM – 6:00 PM Pacific Time. If no one is available, please drop us a voice message — share your email address (or your Account ID from your profile page if you already have an account) and leave a brief description of your issue. We will get back to you via call, text, or email as soon as possible.
You can also click to open a live chat with our team. If we are online, we will respond right away.
* Domestic or international text message charges may apply depending on your carrier and plan.
What to Expect After Contacting Us
Our support team typically responds within 1 business day. Once we have verified your identity, we will manually mark your account as verified and notify you by email so you can log in right away.